Autocar, LLC Privacy Policy

15 November 2006


NORTH AMERICAN SALES ONLY

The Literature Center sells and ships products only to addresses in North America. The export of products purchased from the Literature Center is prohibited.

RETURN & REFUND POLICY

You can return a hard copy (not electronic) product only if the incorrect product was shipped due to an error by the Literature Center. Such unused hard copies may be returned within 30 days from date of shipment for replacement only. Used materials may not be returned. Electronic products (downloaded documents, DVD products, and video products) may not be returned. Defective electronic products may be returned for replacement.

NOTE: BEFORE YOU RETURN ANY MATERIAL YOU MUST E-MAIL FOR A RETURN AUTHORIZATION NUMBER (RAN) AS FOLLOWS:

  1. Send an e-mail to bookstore@autocartruck.com stating the order number and product number received. Upon verification, a RAN will be e-mailed to you.
  2. Write the RAN on the OUTSIDE of the package. Authorized returns can be shipped UPS Collect.

Questions about our return policy may be directed to bookstore@autocartruck.com

ELECTRONIC SOFTWARE DOWNLOADS

Electronic files are available for purchase from the Literature Center. When you place an order, the credit card you have provided will be charged. When you receive the confirmation e-mail, a link to the *.pdf file you ordered will be provided. The link will only be active for 72 hours, after which time it will become inactive. (If you do not download the file within 72-hours, your payment can not be refunded.) Save the file to the appropriate directory on your hard drive. Open the Adobe Acrobat Reader application, select Open from the File menu, locate the downloaded file and select it.

If credit card authorization is not received, you will be notified of the failed transaction.

If you need technical assistance regarding electronic file downloads, please e-mail on-line support at bookstore@autocartruck.com. Please read the product information for electronic files carefully, because purchases are non-refundable.

Electronically downloaded and on-line viewed products are not subject to sales tax.

Electronic Download Sales Tax

Electronically downloaded and on-line viewed (non-tangible) products are not subject to sales tax.

PAYMENT METHODS

At the time your order is placed, Autocar, LLC obtains pre-approval from the credit card company for the amount of the order. The credit card is charged when the order is shipped. The Literature Center accepts Visa and MasterCard only. Debit cards, check cards, cashier's checks or wire transfers will not be accepted.

The Literature Center requires the credit card security code for any telephone or on-line purchase. The credit card security code is an three-digit number specific to your credit card that is on or near the signature panel. Providing your credit card security code helps validate that you - and only you - are in the possession of your credit card and protects you from unauthorized use of your account.

SHIPPING OPTIONS

The Literature Center offers three convenient shipping options for purchases that are not delivered electronically:

  • Overnight Delivery: For an additional charge, this expedited shipping option is available for most products. Products shipped prior to carrier cutoff via overnight delivery are normally delivered by 3:00 p.m. local time one business day after shipment. Overnight delivery is not available for orders shipping to Alaska and Hawaii.
  • Two-Day Delivery: For an additional charge, this expedited shipping option is available for most products. Products shipped prior to carrier cutoff via two-day delivery are normally delivered by 4:30 p.m. local time two business days after shipment.
  • Ground Shipping: Products shipped via ground service are normally delivered two to five business days after shipment. Ground carriers deliver most of their packages Tuesday through Friday, and some ground carriers deliver to residential addresses on Saturdays.

The estimated shipment date on your order does not include transit time. Payment processing will not begin until we receive all the information we need and full authorization. Orders placed on the weekend or on a holiday will not begin payment processing until the next business day.

Orders received before 1:00 p.m. local time should be shipped same-day, pending payment processing. Orders placed over the weekend or on a holiday will not begin payment processing until the next business day.

Business days are Monday through Friday, excluding Federal holidays.

Ownership and risk of loss passes to the customer upon shipment.

PRICES

The Literature Center endeavors to offer competitive prices on all products. The total order price will include the price of the product (on the day of shipping) plus any applicable sales tax and shipping charges. Autocar, LLC reserves the right to change prices for products displayed at the Literature Center at any time without notice.

PRODUCT AVAILABILITY

Estimated lead times (in business days) are provided at checkout. All orders will be shipped complete; no partial shipments can be made.

Although every effort is made to ship your order within the lead-time provided, shipping dates may change due to changes in supply. If the lead-time changes, Autocar, LLC will contact you via email and provide a revised shipping estimate.

OTHER TERMS AND CONDITIONS

  • Autocar, LLC reserves the right to change the terms and conditions of sale and all sales policies regarding the Literature Center at any time without notice.
  • All sales from the Literature Center are governed by Indiana State law, without giving effect to its conflict of law provisions.
  • No Autocar, LLC employee or agent has the authority to vary or waive any policies, terms or conditions.