FAQs

This page lists the answers to commonly asked questions and policies that affect your use of this website.

Returns / Exchanges


Returns/Exchangesback to top
Q. Can I return my product?
A.

Only if the product shipped is incorrect due to an error by Autocar, LLC. Unused, physically shipped tangible products (not electronic products) that are incorrect may be returned within 30 Days from date of shipment, for replacement only. We DO NOT accept used materials.

  • No returns on electronic products (downloaded documents, DVD products, and video products).
  • Defective electronic products may not be returned for replacement. Requests for substitution cannot be honored.

NOTE: BEFORE YOU RETURN ANY MATERIAL YOU MUST E-MAIL FOR A RETURN AUTHORIZATION NUMBER (RAN) AS FOLLOWS:

  1. Send an e-mail to autocarbookstore.com stating the order number and product received. Upon verification, a RAN, collect shipping instructions, and return address information will be e-mailed to you.
  2. Write the RAN on the OUTSIDE of the package. Authorized returns can be shipped UPS Collect. Questions about our return policy may be directed to autocarbookstore.com.