This page lists the answers to commonly asked questions and policies that affect your use of this website.


Returnsback to top
Q. Can I return my product?

You can return a hard copy (not electronic) product only if the incorrect product was shipped due to an error by the Literature Center. Such unused hard copies may be returned within 30 days from date of shipment for replacement only. Used materials may not be returned. Electronic products (downloaded documents, DVD products, and video products) may not be returned. Defective electronic products may be returned for replacement.


  1. Send an e-mail to bookstore@autocartruck.com stating the order number and product number received. Upon verification, a RAN will be e-mailed to you.
  2. Write the RAN on the OUTSIDE of the package. Authorized returns can be shipped UPS collect.

Questions about our return policy may be directed to: bookstore@autocartruck.com

Ordersback to top
Q. Where can I see the items I've ordered?
A. After you request an item, click the Shopping Cart to see what you've chosen. You can change or remove items in the shopping cart at any time before you click Submit Order.
Q. At what point can I no longer cancel an order?
A. Orders must be cancelled before they are submitted for processing. This site automatically processes an order the moment it is placed or "Finished". Once you have confirmed a purchase by clicking Submit Order, you cannot cancel the order.
Q. To what locations do you ship?
A. Currently, shipments will be made to addresses in North America only. Contact Autocar for additional shipping locations.
Q. What happens if the product(s) I select are not available?
A. If a product is not available, the site will notify you immediately.
Q. How do I check my order history and order status?
A. You can view all of your past orders by clicking on Account Info (located on the top of each page below your login name). Included in the information provided is your Order History. The Order History will give you the status of each order that has been placed through your account only. When the order is shipped you will be notified by e-mail with the UPS tracking number. You can track the package by going to www.ups.com and entering your tracking number.
Q. Will I receive an order confirmation?
A. An order confirmation will be sent to you by e-mail. Confirmation of a successful or unsuccessful credit card transaction will also be sent to you by e-mail. Autocar, LLC has no responsibility for user network or customer computer problems that may prevent an order or credit card transaction or confirmation from being completed. If we receive any indication that a transaction or e-mail notification was unsuccessful, we will attempt to contact you at your telephone number on file.
Q. When will my order be shipped?
A. Valid orders received before 1:00 p.m. Central Time, Monday through Friday (excluding holidays), will usually be shipped within 2 business days. Actual shipping time will depend upon the shipping mode you select. For example, next-day air shipping within the continental U.S., Alaska , and Hawaii is 1 to 2 business days. Orders placed after 1:00 p.m. Central Time on Friday will be processed the following Monday (excluding holidays).
Q. If I order a PDF of a specific document, how do I access it?
A. When you receive the confirmation e-mail, a link to the PDF file you ordered will be provided. (The link will only be active for 72 hours, after which time it will become inactive. (If you do not download the file within 72-hours, your payment can not be refunded.)