FAQs

This page lists the answers to commonly asked questions and policies that affect your use of this website.

Logging In, Usernames, Passwords and Security


Logging Inback to top
Q. I'm having problems logging in as a dealer, fleet, or employee on my first visit. How do I log in properly?
A. If you forgot your password, click here and we will send it to your e-mail address on file. For Dealers and Autocar employees, use your Autocar network username and password. If this does not resolve your problem please contact our help desk at 877-973-3486. ext.6016
 
Usernames and Passwordsback to top
Q. How do I find out what my username or password is?
A. New customers must create an account to place an order. You will be assigned a username by Autocar, and the system will assign a password which will be sent to you via email. If you forgot your password, click here and we will send it to your e-mail address on file. For Autocar employees, use your Autocar network username and password.
 
Securityback to top
Q. Is your site secure? Is my information secure?
A. For your security, all information you provide for payment purposes will be automatically encrypted using SSL (secure socket layer) encryption with digital certificates issued by Verisign® before you send it to us. Information you provide will be used only to process and confirm your order. No payment information is stored on the system. You may visit the privacy policy sections for more information.